Wendat Web Policy:
The following is the Wendat policy concerning information on our website. If you have any questions, comments, or suggestions, please contact us.
The information provided on this site is not medical advice.
The Wendat Community Program’s website contains general information only. A qualified healthcare professional should always be consulted before making decisions regarding any medical or mental health treatment. Wendat continues to make every effort to ensure the accuracy and reliability of the information that appears on its website but cannot guarantee that it is error free or complete. Wendat does not endorse any product, treatment or therapy; neither does it evaluate the quality of services operated by other organizations.
Linking to external websites
The Wendat Community Program website has links to other websites that are not under its control. These links are offered for information only. Wendat is not responsible for the contents of any linked website, or any link or updates contained in a linked website. The inclusion of any link does not imply endorsement by Wendat Community Programs of that website.
Accessibility Standard for Customer Service
Wendat Community Programs strives to provide its services in a way that respects the dignity and independence of people with disabilities.
We will communicate with people with disabilities in ways that take into account their disability. We will train employees how to interact and communicate with people with various types of disabilities.
We will train employees to communicate over the phone with the public and users of our services in clear and plain language and to speak slowly and clearly. We will offer to communicate by other means if telephone communication is not suitable to their communication needs or is not available.
We will ensure employees are trained and familiar with various assistive devices (e.g. walkers, magnifiers) that may be used by our clients with disabilities while accessing our services.
Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal or support person. When a support person needs to accompany a client to an event for which there is an admission charge or fee, the support person will be responsible for paying this cost for themselves to attend.
Notice of Temporary Disruption
Wendat will provide our clients with notice in the event of a planned or unexpected disruption in services within our facilities. The notice will include information about the reason for the disruption, its anticipated duration and a description of alternatives if available.
Training of Employees
Employees and volunteers who deal with the public and/or our clients, will receive training. The first step is for employees and volunteers to complete training on-line through Accessibility Ontario and submit their certificate of completion to their Program Supervisor. This training will make employees and volunteers aware of the following:
- Purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
- How to interact and communicate with people with various types of disabilities; and
- How to interact with people with disabilities who use assistive devices or require the use of a service animal or support person.
Additionally, employees and volunteers should know what to do if a person with a disability is having difficulty in accessing services at Wendat and be familiar with Wendat’s policies and procedures concerning accessibility.
Feedback and comments regarding the way Wendat provides services to people with disabilities are welcomed and encouraged. This can be done by a number of avenues and methods. Client satisfaction is measured annually and can be obtained verbally, in writing and by other means that the client prefers. Family and Service Partner satisfaction surveys are also completed annually. Compliment and concern boxes are available at all times in all program sites. All feedback is directed to the Program Supervisor for that particular program or service. Tabulated results are reviewed by the management team and forwarded to the Program Advisory/Service Delivery Committee. Complaints will be addressed according to the complaint process in practice and outlined in the Welcome to Wendat client brochure.
Questions about this Policy
This policy exists as part of Wendat’s commitment to achieve service excellence to our client with disabilities. If anyone has a question about the policy, they can contact the Executive Director.
Accessibility Standard for Employment
The Organization is committed to principles of equal opportunity for all job applicants and employees. In keeping with this policy, the Organization does not engage in impermissible discrimination based on any prohibited ground, including an individual’s disability (perceived or real). The Organization will also make reasonable accommodations that are necessary to comply with the provincial and federal laws. This means that the Organization will make reasonable accommodations for a known physical or mental disability or known medical condition of an applicant or employee, consistent with its legal obligations to do so.
As part of its commitment to make reasonable accommodations, the Organization also wishes to participate in a timely, good faith, interactive process with the disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy. The Organization will also, upon request, provide any necessary supports to employees with disabilities. Applicants and employees who may require reasonable accommodation should contact the Program Supervisor as soon as possible to request the opportunity to participate in a timely interactive process. By working together in good faith, the Organization hopes to implement reasonable accommodations that are appropriate and consistent with its legal obligations.
“Privacy is the right of the individual to control the collection, use and disclosure of his/her personal information”
Wendat Community Programs is committed to the privacy and security of client information in accordance with applicable legislation and has developed a comprehensive Information Security and Privacy Management program. This policy is developed to govern the collection, use, disclosure and management of Personal Information (PI) and Personal Health Information (PHI) at Wendat Community Programs in meeting requirements in the Common Privacy Framework while supporting the Personal Health Information Protection Act, 2005 (PHIPA) compliance when sharing assessment data.
This policy facilitates Wendat Community Programs business operations and service delivery, while ensuring that it adequately addresses the protection and rights of Wendat employees, clients and members of the public.